WhatsApp Auto-Reply Message Templates: 12 Ready to Copy

Quick answerA good WhatsApp auto-reply does three things: confirms the message arrived, says when a real reply will come, and answers what can be answered immediately (hours, location, links). Below are 12 copy-paste templates by scenario — greeting, after-hours, holidays, and common questions — just fill in your business name and hours.

What makes an auto-reply effective?

  • A predictable time: “we reply within an hour” beats “we'll get back to you” — a customer who knows when to expect a reply waits; one who doesn't messages your competitor.
  • Instant answers where possible: hours, location, a price-list link — don't defer what the message itself can say.
  • Your business's voice: the business name and a natural greeting in your customers' dialect, not stiff boilerplate.
  • A clear next step: “send your order number” or “reply 1 for prices, 2 for bookings” saves a whole round of questions.

Greeting templates (first message from a new customer)

Welcome to [Business] 👋 We got your message and reply within [time]. Our hours: [days & hours]. Asking about prices? Our list is here: [link]
Hi from [Business] 🌟 For the fastest reply, send: 1 — Prices & services 2 — Book an appointment 3 — Ask about an existing order
Hello and welcome to [Business]. Your message reached our team and we'll reply as soon as possible during working hours ([hours]). Our location: [maps link]

After-hours templates

Thanks for contacting [Business] 🌙 We're closed for today and back at [time]. Your message is saved and we'll reply first thing. Our services and prices: [link]
Good evening! Your message arrived outside working hours. We answer all messages on [day] from [time]. If it's urgent, reply “urgent” with the details and we'll put it first in the queue.

Confirmation & follow-up templates

Your request is received ✅ Tracking number: [number]. We'll keep you posted.
Thank you! Your question reached the right person and you'll hear back within [time]. Any extra details (photos, order number…) — send them right here.

Holiday & seasonal templates

Season's greetings 🌙 This is an automatic reply during our Eid break from [date] to [date]. We're back on [date]; your message is saved and will be answered as soon as we return.
Happy holidays! The [Business] team is off for the weekend. We're back [day] at [time]. Booking requests are handled in message order.

Price & location templates

Our services start from [price] 💰 Full list: [link] Want a recommendation? Tell us exactly what you need and we'll reply with the best fit.
Our location 📍 [short address] Maps link: [link] Parking available [details]. We're open [time] to [time].
Hi! To book, send us: • The service you want • Your preferred day and time We'll confirm your appointment in our next reply.

The fixed message's ceiling — and when you need more

Every template above shares one ceiling: it's a single fixed message sent to every customer regardless of the question. The customer who asked “how much is the skincare session?” gets the same greeting as the one who asked for directions — then waits for a human. The step beyond templates is an auto-reply that understands the question and actually answers it from your business information — with the right prices, in the same dialect — and hands over to staff when needed.

Want replies that answer the actual question instead of one message for everyone? The AI auto-reply bot answers from your business info — in Saudi dialect, 24/7.

See the auto-reply bot

FAQ

How do I turn on auto-reply in WhatsApp Business?

In the WhatsApp Business app: Settings, then Business tools — you'll find the Greeting message for new customers and the Away message for after-hours. Enable it, paste the right template from this page, and set the schedule. A step-by-step guide is in our article on enabling auto-replies.

What's the best format for an auto-reply message?

The best format combines three things: confirming the message arrived, a realistic time for the real reply, and instant answers for what can be answered — hours, location, prices. Add a clear next step like “reply 1 for prices” to save your customer and your team a round-trip.

Can an auto-reply answer each question differently?

Not with the fixed message in the WhatsApp Business app — it's one message for everyone. Per-question answers need an AI bot that reads the customer's question and answers from your business information, like MelonsBot, which replies in Saudi dialect, books appointments, and hands over to staff when needed.

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